Return Policy
At Vevyni, we are committed to ensuring a seamless shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
Eligibility for Returns
You may initiate a return or exchange within 14 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition
- All tags, packaging, and accessories remain intact
- The item is not a final sale or a customized piece
Items Not Eligible for Return
- Sale or clearance items
- Personalized or custom-made products
- Lingerie, swimwear, and accessories due to hygiene regulations
- Items damaged due to misuse, improper care, or wear
Return Process
- Request a Return – Contact hello@vevyni.com with your order number and reason for return.
- Receive Instructions – Our team will review your request and provide further details.
- Ship the Item – Returns must be sent using a trackable shipping method, at the customer’s expense unless the item is defective.
- Processing & Refund – Upon inspection, we will process your refund or exchange within 5-7 business days.
Refunds
- Refunds are issued to the original payment method.
- Processing times may vary depending on your financial institution.
- Shipping fees are non-refundable, except in cases where the return is due to an error on our part.
Exchanges
- Exchanges are subject to availability. If the desired item is unavailable, a refund will be processed instead.
- If you need a different size or color, please contact us to verify stock before proceeding with the return.
Contact Us
If you require further assistance, our team is available to help.
Email: hello@vevyni.com
Website: www.vevyni.com