Return Policy

At Vevyni, we are committed to ensuring a seamless shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

Eligibility for Returns

You may initiate a return or exchange within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• All tags, packaging, and accessories remain intact
• The item is not a final sale or a customized piece

Items Not Eligible for Return

• Sale or clearance items
• Personalized or custom-made products
• Lingerie, swimwear, and accessories due to hygiene regulations
• Items damaged due to misuse, improper care, or wear

Return Process

1. Request a Return – Contact hello@vevyni.com with your order number and reason for return.
2. Receive Instructions – Our team will review your request and provide further details.
3. Ship the Item – Returns must be sent using a trackable shipping method, at the customer’s expense unless the item is defective.
4. Processing & Refund – Upon inspection, we will process your refund or exchange within 5-7 business days.

Refunds

• Refunds are issued to the original payment method.
• Processing times may vary depending on your financial institution.
• Shipping fees are non-refundable, except in cases where the return is due to an error on our part.

Exchanges

• Exchanges are subject to availability. If the desired item is unavailable, a refund will be processed instead.
• If you need a different size or color, please contact us to verify stock before proceeding with the return.

Contact Us

If you require further assistance, our team is available to help.

Email: hello@vevyni.com
Website: www.vevyni.com